FAQ
Help center
Do you offer delivery ?
Yes, we certainly do! We offer delivery services, with rates varying based on distance and the specifics of the service requested.
What is the deadline for placing an order ?
Demand may vary depending on the time of year, so it's best to place your order as early as possible to ensure the products you want are available!
Please make sure to place your order at least 48 hours in advance to ensure we can meet your needs. This will help us prepare your order with care and provide you with the best experience possible.
Can I change the pickup or delivery time of my order ?
To change the schedule for your pickup or delivery, please inform us within 48 hours. Contact our store at (438) 380 5757 to let us know your new schedule. Our team is here to help you!
Can I modify or cancel my order ?
You can modify or cancel your order within a maximum of 48 hours.
To do so, please contact our store directly by phone at (438) 380 5757.
How can I request a quote ?
You can reach out to us directly via email at traiteur@lebeaumarche.ca or by filling out the online form on our website under the 'Catering' section, 'Request a Quote.' Our team will get back to you as soon as possible and provide a quote based on your needs.
What happens to leftover food at the end of the day ?
Committed to a zero-waste approach, we partner with ToGoodToGo to minimize food waste. This initiative helps us reduce surplus while offering our customers the chance to enjoy our products at very attractive prices through "surprise bags."
We also work with organizations to donate our surplus food that is still consumable. It’s our way of fighting against waste while helping those in need!
What are your sustainability practices ?
With a focus on natural preservatives, products from organic or sustainable agriculture, recyclable paper bags, and reusable or wooden containers, we are committed to eco-friendly practices and ensuring our customers' health. We strongly encourage you to use our zero-waste options for your events, where all dishes are served on reusable, returnable platters and bowls.
Do you accommodate food allergies and intolerances ?
Absolutely! We are happy to accommodate your special requests regarding food allergies and intolerances. Please note that additional fees may apply depending on specific needs. When you place an order online, you can leave us a brief note regarding your order. Do not hesitate to reach out to us by phone at (438) 380 5757 to discuss it.
What should I do if I find a mistake in my order ?
When you receive your order, please check it right away. If something isn't right, we are committed to working with you to find the best possible solution.
Customer satisfaction is essential to us, and our sales team is here to help resolve any issues! Please contact us at the store at
(438) 380 5757.